Hum chahte hain ke aap ko apna order bilkul theek condition mein receive ho. Agar aap ko product mein koi damage, defect ya issue nazar aaye, to aap product receive hone ke 3 din ke andar return/refund request kar sakte hain.
Lekin return ya refund claim ke liye neeche diye gaye rules follow karna zaroori hai.
1. Return Ki Muddat — 3 Din
Product receive hone ke baad aap ke paas 3 din ka time hoga return ya refund request submit karne ke liye.
3 din ke baad ki gayi return/refund request normally accept nahi ki jayegi.
Important: Sirf product mein issue hona kaafi nahi hai. Return/refund claim ke liye hamari Unboxing Video Policy follow karna bhi zaroori hai.
2. Unboxing Video Lazmi Hai
Product receive karne ke baad parcel/box open karne se pehle video recording start karna zaroori hai.
Unboxing video return/refund claim ke liye proof ke taur par use ki jayegi.
STEP 1 — Box Open Karne Se Pehle Video Start Karein
Parcel receive karne ke baad sab se pehle apne mobile camera se video recording start karein.
Video mein sealed parcel/box ki complete condition clearly nazar aani chahiye.
3. Parcel Ki Condition Video Mein Clearly Show Karein
Box open karne se pehle parcel ko video mein different angles se clearly show karein.
Khaas taur par agar parcel par koi damage, dent, tear, hole ya doosra visible issue ho to usay video mein zaroor record karein.
4. Video Recording Band Kiye Baghair Unboxing Karein
Parcel ki condition record karne ke baad usi continuous video recording mein box open karein.
Video ko beech mein band karna, recording rokna ya unboxing ke important parts miss karna avoid karein.
Koshish karein ke parcel receive karne se lekar product bahar nikalne tak complete unboxing process ek hi continuous video mein record ho.
5. Product Nikalte Waqt Video Recording Jaari Rakhein
Product ko box se bahar nikalte waqt bhi video recording continue honi chahiye.
Product ke saath box ke andar mojood accessories, packaging aur doosri items ko bhi video mein clearly show karein.
6. Product Ko Carefully Check Karein
Product box se bahar nikalne ke baad usay video recording ke dauran carefully check karein.
Product ki overall condition, surface, parts, accessories aur packaging ko clearly record karein.
Agar product bilkul theek hai to video mein uski condition bhi clearly record kar lein.
7. Agar Product Mein Kharabi Ho To Uski Clear Video Banayein
Agar product mein koi damage, defect, scratch, crack, missing part ya doosra issue ho to uski clear video recording karein.
Kharabi ko camera ke qareeb la kar clearly show karein taake issue properly visible ho.
Sirf photo ke bajaye clear video proof provide karna zaroori hai.
8. Unboxing Video Ke Baghair Claim
Return/refund claim ke waqt complete unboxing video provide karna zaroori hai.
Agar product open karne se pehle video recording nahi ki gayi, ya unboxing ke dauran recording continuously nahi hui, to damage/defect claim verify karna mushkil ho sakta hai.
Is surat mein return/refund request accept na ki ja sakti hai.
9. Return Request Kaise Submit Karein?
Agar aap ko product mein koi issue receive hota hai:
- Product receive hone ki date check karein.
- 3 din ke andar return/refund request submit karein.
- Complete unboxing video ready rakhein.
- Product ke issue/damage ki clear video provide karein.
- Hamari team aap ki request aur provided proof review karegi.
- Verification ke baad return/refund ke hawale se aap ko further instructions di jayengi.
10. Important Note
Product ko open karne se pehle video recording start karna lazmi hai.
Unboxing ke dauran video recording continuously chalti rehni chahiye aur agar product mein koi damage ya defect ho to usay bhi isi video mein clearly record karein.
Ye policy customer aur hamari team dono ke liye transparent aur fair verification process maintain karne ke liye hai.
Quick Reminder
📦 Parcel receive karein →
🎥 Video start karein →
📦 Sealed box show karein →
✂️ Unboxing record karein →
🔍 Product check karein →
⚠️ Defect ho to clearly record karein →
📩 3 din ke andar claim submit karein